A customer arrives to pick up their vehicle after a transmission replacement. Service Consultant A explains repairs and charges clearly; Service Consultant B pulls the vehicle around while answering customer questions. Who is correct?

In this scenario, both Service Consultant A and Service Consultant B demonstrate effective customer service skills that contribute positively to the customer's experience. Service Consultant A’s clear explanation of repairs and charges is crucial, as it ensures that the customer understands what work was done on their vehicle as well as the associated costs. Clear communication builds trust and helps to avoid misunderstandings about the service provided.

Simultaneously, Service Consultant B’s approach of pulling the vehicle around while answering questions also enhances the customer experience. This demonstrates attentiveness and provides the customer with immediate access to their vehicle while they engage in a conversation about the service. It fosters a friendly and accommodating environment, reinforcing the customer’s satisfaction.

Therefore, both consultants contribute valuable aspects to the service experience for the customer. Clear communication about the vehicle’s service and active engagement with the customer in the process are key components of excellent customer service in a dealership or service shop setting. This is why the answer is that both A and B are correct.