A customer requests an oil change and tire rotation. Service Consultant A suggests performing a brake cleaning and inspection during the service; Service Consultant B recommends inspecting the air filter. Who is correct?

In this scenario, both service consultants are making reasonable recommendations that could be beneficial during the vehicle service.

Service Consultant A suggests performing a brake cleaning and inspection while the vehicle is in for an oil change and tire rotation. This is a sensible suggestion because both the oil change and tire rotation are standard maintenance procedures that provide a great opportunity to also inspect the brake system. Brake inspections can help identify potential issues such as wear or fluid leaks, which might need attention. By conducting a brake inspection during this visit, the service department can provide added value and ensure the customer's safety and vehicle performance.

Service Consultant B recommends inspecting the air filter. This is also a valid suggestion, as the air filter plays a critical role in the engine's air intake system and can affect engine performance and fuel efficiency. During routine maintenance intervals like oil changes, it is common practice to check the air filter and replace it if necessary. This helps maintain optimal engine operation and can prevent future issues.

In summary, both consultations are warranted within the context of the requested services. It is a standard best practice to conduct multiple checks that may not be directly requested by the customer, as this contributes to the overall health of the vehicle. Therefore, both Service Consultant A and B are providing appropriate recommendations