Following customer approval for vehicle repair, what should the service consultant do according to best practices?

The best practice after receiving customer approval for vehicle repair is to provide the technician with the approved work order. This step is crucial as it ensures that the technician has clear instructions and details about the specific repairs that the customer has authorized. The work order acts as a formal agreement that outlines the services to be performed, along with any parts that need to be replaced or specific instructions regarding the repair.

Delivering the work order to the technician allows for efficient workflow and helps to prevent any misunderstandings about what the customer expects. This procedure helps streamline the repair process and makes it easier to hold both the service team and the technician accountable for the work being done.

In contrast, delaying documentation until repairs are complete can lead to confusion and mistakes, as specific tasks might be overlooked or misinterpreted. While informing customers of potential delays and asking if they want to add more repairs can be part of customer service, they are secondary actions that should occur after the technician has the approved work order and begins the repair process. Therefore, providing the work order directly aligns with the best practices for ensuring effective communication and efficient service delivery in an automotive repair environment.