How should an upset customer experiencing brake issues be handled?

Offering immediate assistance with a wrecker is the appropriate response when dealing with an upset customer experiencing brake issues. This approach acknowledges the seriousness of the customer's situation, as brake problems can pose significant safety risks. Prompt action demonstrates that the automotive service consultant cares about the customer's well-being and is committed to resolving the issue efficiently.

This choice not only offers practical help but also reinforces trust and goodwill with the customer. The immediate provision of a wrecker ensures that the customer won't face potential hazards by driving a vehicle with serious brake issues. It reflects an understanding of the urgency involved in such situations and the need for professional intervention.

Other options, like asking the customer to return later or telling them to handle the situation on their own, would likely increase frustration and dissatisfaction. Such responses do not address the immediate danger and can lead to further safety concerns, which are vital considerations in customer service.