If a customer reports stalling and questioning safety, what is the best action?

When a customer reports stalling and expresses concerns about safety, the best course of action is to send a wrecker to ensure immediate pickup. This response prioritizes the safety of the customer and others on the road. Stalling can lead to potentially dangerous situations, especially if it occurs while driving. By arranging for the vehicle to be towed, you effectively remove the immediate risk associated with the vehicle's operation and ensure it is addressed safely by a qualified technician.

Other options may not address the immediate safety concern adequately. Waiting for the customer to return or suggesting a recheck of the fuel system without taking action could leave the customer vulnerable to further issues. Advising the customer to drive the vehicle carefully could still endanger them and others, as it's unclear whether the vehicle is safe to operate. Therefore, sending a wrecker is the most responsible and informed decision when it comes to handling a situation involving safety concerns.