In the scenario where Service Consultant A communicates the expected completion time, who is correct?

In this scenario, determining correctness depends on the context of how completion times are communicated. If Service Consultant A provides an expected completion time based on available information—such as the number of vehicles in the shop, parts availability, and technician schedules—this information can be reliable and helpful for customer expectations. Meanwhile, if Service Consultant B also provides feedback or insights that contribute to a broader understanding or validation of the service timeline, both consultants are effectively contributing to the customer's understanding of the service process.

The scenario suggests that both consultants have valid positions that, when combined, enhance the overall clarity and communication regarding the expected completion time. This collaborative approach reflects best practices in customer service, where multiple perspectives can lead to improved customer satisfaction and trust. Therefore, the answer indicates that both consultants are justified in their communications, demonstrating effective teamwork and communication skills necessary in an automotive service environment.