What is a commonly used method for checking quality control in a repair shop?

Keeping a record of repeat repairs for each technician is an effective quality control method in a repair shop because it directly measures the performance of technicians over time. This data helps identify patterns related to specific technicians, allowing management to pinpoint where issues may arise. If certain technicians have a higher frequency of repeat repairs, it signals potential deficiencies in their skills, methodologies, or even the diagnostic equipment they are using.

By tracking repeat repairs, the shop can implement targeted training or coaching, address quality issues on a technician level, and ultimately improve overall service quality. This method fosters accountability among the repair staff and encourages continuous improvement, which is essential for maintaining high standards in customer service and vehicle repairs. This approach aligns with the broader goals of quality control, which include ensuring that repairs are done right the first time and minimizing the number of come-backs or rework situations.