What is NOT a benefit of recommending additional services to a current customer who has left his/her car at your shop?

Recommending additional services to a customer can enhance their experience and trust in your shop when approached correctly. One of the key benefits is that the customer gains a better understanding of their vehicle's maintenance needs. When a service consultant explains why certain services are necessary, it empowers the customer with knowledge about their car's condition and helps them make informed decisions regarding its care.

The proactive nature of such recommendations can also lead to customer appreciation. When a consultant goes above and beyond to suggest services that could prevent future issues or enhance the vehicle's performance, customers may feel valued and cared for, leading to a positive overall experience.

Encouraging customers to return for future services is a significant long-term advantage. When they perceive the shop as a provider of thoughtful, necessary services, they are more likely to return for routine maintenance and any future repairs.

Choosing a second opinion, on the other hand, suggests doubt or a need for validation of the initial recommendations, which is not a direct benefit of service recommendations. Instead, it may convey inconsistency or lack of trust in the original assessment, making it less advantageous for building a strong customer relationship.