What is the least likely step for a service consultant to verify a repair order's accuracy before contacting the customer?

The least likely step for a service consultant to verify a repair order's accuracy before contacting the customer is summing labor and parts in one's mind. This approach lacks precision and can lead to errors. Accurate verification of a repair order requires thoroughness, which includes reviewing written details and ensuring that all components are documented correctly with specific values.

The other steps, such as reading the repair order details, requesting technician approval, and cross-checking with the customer's prior history, represent best practices in ensuring the accuracy of a repair order. Reading through the details allows the consultant to confirm that all necessary information is included and correct. Requesting a technician's approval ensures that the work performed matches the services authorized, which adds a layer of verification by involving the individual directly responsible for the repairs. Cross-checking with the customer's prior history is important for understanding the customer's past issues and ensuring continuity in service, both of which contribute to accurate and informed customer interactions.