What is the most prudent practice regarding repair estimates during the write-up process?

Providing estimates only after diagnosis is the most prudent practice during the write-up process because it ensures accuracy and transparency in communication with the customer. Before diagnosing the issue, it is challenging to assess the complete scope of the repairs needed, which can lead to misleading or incorrect estimates.

By waiting until a thorough diagnosis has been completed, the service consultant can provide a more precise and informed estimate based on the actual condition of the vehicle. This practice not only builds trust with the customer but also avoids potential disputes or dissatisfaction that may arise from discrepancies between initial ballpark figures and the final repair costs. Overall, this approach promotes professional integrity and enhances the customer experience by setting realistic expectations.