What kind of information should not be disclosed to customers in repair orders?

Disclosing customer payment history is not appropriate on repair orders, primarily due to confidentiality and privacy concerns. Customer payment history is sensitive information that reflects a customer's financial behavior and transaction history. Sharing this data could violate customer trust and potentially breach privacy laws or company policies regarding customer information protection.

In contrast, details such as labor time booked, part pricing, and estimated completion dates are standard operational disclosures in an automotive service context. These elements of a repair order are essential for transparency between the service provider and the customer, helping them understand the work to be done, the costs involved, and how long the service will take. This fosters informed decision-making and customer confidence in the services rendered.