What should a service consultant do if a customer shows dissatisfaction with a service?

Listening to the customer's feedback and offering a solution is essential because it acknowledges the customer's concerns and shows that their opinions are valued. This approach helps to build rapport and trust between the service consultant and the customer. By actively listening, the consultant can gather important information about the issue and demonstrate empathy, which is critical in customer service scenarios. Offering a plausible solution not only addresses the immediate problem but also reinforces the commitment of the service team to customer satisfaction and quality service. This proactive and respectful handling of dissatisfaction can lead to positive outcomes, such as customer loyalty and goodwill.