What should a service consultant do if a customer is asking about service reliability?

When a customer inquires about service reliability, assuring them of the importance of regular maintenance is crucial. Regular maintenance enhances vehicle performance and longevity, which directly impacts reliability. Consistently scheduled services, such as oil changes, tire rotations, and fluid checks, help prevent issues from arising and ensure that the vehicle operates smoothly over time. This proactive approach builds trust with the customer, as they understand that maintaining their vehicle is key to avoiding breakdowns and costly repairs down the line.

While describing the type of tire brand used might be relevant to specific inquiries about tires, it doesn't address the broader concern of overall vehicle reliability. Discussing warranty details can provide some peace of mind regarding parts, but it doesn’t touch on the importance of ongoing maintenance practices. Informing customers about upcoming sales events may attract their interest for future service, but it does not focus on the immediate question of how to ensure their vehicle remains reliable. Thus, emphasizing regular maintenance is the most appropriate and effective response to a customer’s concern about service reliability.