What steps should a service consultant take to verify the accuracy of a repair order before contacting the customer for authorization?

The correct process involves inputting all repair-related data into the computer system and verifying part availability. This step is crucial because it ensures that the service consultant is operating with the most accurate and updated information before reaching out to the customer for authorization. By entering all relevant data, the consultant can confirm that all necessary repairs have been accurately documented and that the correct components are available for the job, preventing any potential delays or misunderstandings once the customer has authorized the work.

In addition, verifying part availability before contacting the customer provides assurance that once approval is given, the repairs can commence without interruptions related to sourcing parts. This comprehensive approach helps in building trust with the customer, as they are assured that the service center is well-prepared and efficient.

Reviewing the customer’s vehicle history alone would not guarantee that all current issues are noted or that parts are ready. Consulting with the technician may provide insights, but it does not address the necessity of ensuring all information is documented and checked systematically. Visual inspections can inform the consultant about visible issues but are not sufficient without a thorough entry of repair data and part checks to ensure a complete understanding of the vehicle's needs.