When a customer needs a complete brake job but the shop is closing soon, what is the best recommendation to make?

Recommending that the customer return the next day is the best option in this scenario because it prioritizes both customer safety and service quality. A complete brake job involves several critical processes that should not be rushed, as unsafe brakes can pose significant hazards. By suggesting the customer come back, the service consultant ensures that the brakes are properly serviced without compromising on quality or safety standards. This reflects a responsible business approach and demonstrates the importance of thorough work over simply meeting a deadline.

Completing the job quickly to meet closing time could lead to subpar workmanship and potential safety risks for the customer. Referring the customer to another shop might disrupt their plans and does not ensure that they will receive the same level of service or quality that your shop provides. Promising to complete the job before closing could result in either undue pressure on technicians or quality degradation, which ultimately affects customer satisfaction.