When a customer reports their car pulls to the left, who correctly addresses the issue?

When a customer reports that their car pulls to the left, addressing the issue requires a preliminary assessment of potential causes. Service Consultant B's approach to offer to check the tire pressure for free is a valid step in determining the root cause of the problem.

A car pulling to one side can often be attributed to improper tire pressure; uneven tire pressure can cause handling issues. By checking the tire pressure as an initial response, Service Consultant B is taking a proactive step that might immediately resolve the customer's concern without further expense or complicated intervention.

On the other hand, while Service Consultant A's decision to schedule a repair with the suspension specialist may eventually be necessary if other underlying issues exist, it does not address the immediate and simplest potential cause of the problem. Therefore, Service Consultant B's approach is more customer-oriented, as it seeks to efficiently identify or rule out a common and easily correctable issue. This demonstrates good practice in customer service for automotive situations.