When closing a sale, Service Consultant A believes an accurate estimate is essential; Service Consultant B thinks explaining the warranty on repair parts is important. Who is correct?

An accurate estimate is crucial in the sales process as it establishes trust between the service consultant and the customer. Providing a clear understanding of the costs involved ensures that customers feel informed and reassured about their financial commitment. This transparency can help prevent misunderstandings and dissatisfaction later on.

On the other hand, explaining the warranty on repair parts is equally important. Customers want assurance that their investment is protected and that they will receive support if something goes wrong with the repair. A detailed explanation of the warranty can bolster the customer's confidence in both the purchased service and the service consultant's expertise.

Both elements are vital in closing a sale: an accurate estimate reinforces trust and transparency, while a clear explanation of warranties assures customers of their rights and the quality of the service provided. By combining these two aspects, service consultants can enhance the customer experience and increase the likelihood of securing the sale.