When explaining details of an estimate, which approach is favored according to customer service principles?

Offering thorough explanations to enhance understanding is favored in customer service principles because it fosters trust and transparency between the service consultant and the customer. When a consultant takes the time to explain the details of an estimate clearly, it not only promotes a better understanding of the services being recommended but also addresses any potential concerns or misconceptions the customer may have. This comprehensive approach ensures that customers feel respected and valued, as their inquiry is taken seriously, and helps them make informed decisions regarding their vehicle service. By building this rapport, a service consultant can improve overall customer satisfaction and loyalty, ultimately benefiting the business as well.