When greeting a customer, who is correct in their approach?

Both approaches are important in creating a positive first impression when greeting a customer. Service Consultant A's method of offering their name and a handshake is a traditional and professional way to introduce oneself. This demonstrates respect and establishes a personal connection, which can help to put the customer at ease.

On the other hand, Service Consultant B emphasizes the significance of non-verbal communication through eye contact and a smile. These actions convey warmth and attentiveness, indicating that the consultant is both approachable and engaged.

When combined, these two methods reinforce each other, contributing to a welcoming and professional atmosphere. This holistic approach builds rapport with customers, which is crucial in a service-oriented industry like automotive consulting. Therefore, both methods are effective and highlight the importance of a comprehensive greeting strategy.