Which approach is correct regarding scheduling work in a service shop?

The correct answer emphasizes the importance of effective scheduling practices in a service shop. Scheduling more work than can realistically be completed can lead to overwhelmed technicians, rushed jobs, and ultimately lower quality of service. This scenario often results in missed deadlines, dissatisfied customers, and a chaotic work environment.

On the other hand, scheduling only 50 percent of the shop's capacity can seem like a conservative approach, but it may lead to underutilization of resources, causing the shop to miss out on potential revenue and productivity. While it is crucial to manage workload effectively, overly conservative scheduling does not maximize the shop's capability.

Therefore, neither of the proposed scheduling practices creates a balance that ensures optimal operational efficiency and customer satisfaction. Effective scheduling should instead focus on accurately assessing technician capability and workload, considering factors like estimated job time, technician skill levels, and existing backlog to create a realistic schedule that maximizes both productivity and service quality.