Which approach is least effective when following up with customers after repairs?

Ignoring any further communication is the least effective approach when following up with customers after repairs. Customer follow-up is essential for several reasons. It allows the service consultant to gauge customer satisfaction and address any potential concerns that may arise after the service has been completed. This ongoing communication helps build trust and loyalty, as customers feel valued when their opinions and experiences are acknowledged.

In contrast, actively checking in on customer satisfaction, requesting feedback on their experience, and offering additional services all demonstrate an engagement that fosters a positive relationship with the customer. Engaging with customers can also lead to repeat business, as satisfied customers are more likely to return and recommend the service to others. Therefore, neglecting this important step by ignoring further communication can significantly diminish customer retention and satisfaction.