Which is important to have before calling the customer for repair approval?

Having both an accurate estimate and a reasonable completion time is essential before contacting the customer for repair approval because it prepares the service consultant to provide a complete and informative response that addresses the customer's needs and expectations.

An accurate estimate ensures that the customer understands the cost involved in the repair process, which is crucial for building trust and transparency. When a customer is aware of the financial implications upfront, they are more likely to feel confident about proceeding with the repairs.

Moreover, providing a reasonable completion time is equally important. Customers often have schedules and commitments, so knowing when they can expect their vehicle to be ready enables them to plan accordingly. A reasonable timeframe also reflects the shop's professionalism and helps manage customer expectations effectively.

Together, these two elements enhance the customer's experience and satisfaction, as they provide a clear understanding of what to expect regarding both the costs and the timeframe of the service being offered. Thus, preparing both an accurate estimate and a reasonable completion time before the call is crucial for obtaining the necessary approval efficiently and effectively.