Which of the following activities contributes to a repair shop's profitability according to Service Consultant A?

Selling additional services is a key activity that contributes to a repair shop's profitability. When service consultants effectively upsell or cross-sell additional services, they enhance the value of each customer transaction, which leads to increased revenue without necessarily increasing overhead costs. For instance, if a customer comes in for a routine oil change, proposing a tire rotation, brake inspection, or fluid flush can not only improve the safety and performance of the vehicle but also significantly boost the shop's profits.

This approach builds customer trust as well, as clients appreciate comprehensive service and recommendations that address potential issues. Engaging customers in conversations about their vehicle maintenance needs and presenting relevant additional services can lead to higher customer satisfaction and repeat business, further enhancing profitability.