Which of the following statements about customer expectations is true?

The statement indicating that most customers expect some form of transportation if service takes longer is true because it aligns with common customer behavior and expectations in the automotive service industry. Customers typically anticipate that if their vehicle service extends beyond a reasonable time, they should have an alternative means to get to their next destination.

This expectation stems from the understanding that customers value convenience and do not want to be inconvenienced by being without their vehicle for extended periods. Offering services like shuttle rides, loaner cars, or ride-sharing vouchers can enhance customer satisfaction and foster loyalty by showing that the service provider is attentive to their needs and willing to accommodate them during potential delays. The acknowledgment of this expectation is crucial for service consultants as they strive to build relationships and trust with customers.

The other options do not align with typical customer expectations. For example, the notion that customers prefer to wait without any transportation arrangements contradicts the general tendency of customers to seek convenience. Additionally, most customers do not necessarily assume that service should be free of charge for delays, as they often understand that time is money and the service provided has value. Lastly, stating that most customers are unconcerned about service time overlooks the reality that time efficiency is a significant factor for customers, especially in today's fast-paced