Which option describes appropriate actions to take when a customer reports a safety concern?

Providing immediate roadside assistance is the best course of action when a customer reports a safety concern. This approach prioritizes the well-being of the customer and ensures that any potential risk is managed promptly. Safety concerns could stem from various issues, such as braking problems, tire failures, or fluid leaks, all of which can pose serious risks while driving. Offering roadside assistance not only addresses the immediate threat but also demonstrates a commitment to customer safety and satisfaction.

By having trained professionals attend to the vehicle on-site or ensuring that the customer is safely escorted to the service center, the service consultant can effectively manage the situation and mitigate further risks. Immediate assistance reflects the responsibility of the service provider to safeguard their customers, which is critical in building trust and loyalty.

Other approaches, such as advising the customer to drive it in carefully or calling back later, do not adequately address the urgency of a safety concern and could potentially endanger the customer or others on the road. Prompt action reassures the customer and reflects a professional and proactive service approach.