Which scenario demonstrates effective communication about repair orders?

Effective communication in the context of repair orders involves multiple facets, including being clear in responses, providing transparency, and ensuring that customers feel informed and confident about the service being offered. In this scenario, both Service Consultant A and Service Consultant B display important aspects of effective communication.

Service Consultant A offers clear answers to customer questions, showcasing the ability to convey information in a way that is understandable to the customer. This builds trust and assures the customer that their concerns are taken seriously and addressed thoroughly.

Simultaneously, Service Consultant B demonstrates transparency by showing customers the repair order details before completion. This practice not only ensures that customers understand what services are being performed and why but also allows for any questions or adjustments to be addressed before the work is done, enhancing customer satisfaction and trust.

Together, these practices illustrate a comprehensive approach to effective communication in a service environment, highlighting how both clarity and openness contribute to a positive customer experience when discussing repair orders. Therefore, both consultants are contributing positively to communication, making the option that recognizes both as effective the most appropriate choice.