Which service consultant demonstrates a more customer-friendly approach by answering detailed questions?

Service Consultant B demonstrates a more customer-friendly approach by taking the time to answer detailed questions. This indicates a willingness to engage with the customer, ensuring they feel valued and understood. By providing thorough and clear responses, Consultant B not only addresses the customer's immediate queries but also builds trust and rapport, fostering a positive customer experience.

Customers often prioritize communication that feels genuine and informative. When a consultant is patient and detailed in their answers, it reflects a commitment to service and can lead to higher customer satisfaction. This approach can also help in clearing up any confusion the customer may have, allowing them to make more informed decisions regarding their vehicle's service needs.

In contrast, the other options suggest a lack of engagement or insufficient communication, which may leave customers feeling frustrated or undervalued. Therefore, the emphasis on answering detailed questions marks Service Consultant B as the more effective and customer-focused professional.