Which service consultant is correct in providing customer estimates and checking parts warranties?

The correct answer indicates that both service consultants, A and B, are capable of providing customer estimates and checking parts warranties. This encompasses a critical aspect of the service consultant's role in the automotive industry.

Service consultants are typically trained to assess vehicle issues, create accurate cost estimates for repairs or services, and verify warranties associated with parts and labor. Providing estimates requires a thorough understanding of the vehicles, labor costs, and parts pricing, ensuring that customers have a clear idea of the expenses related to their service needs.

Similarly, checking parts warranties is essential in maintaining customer satisfaction and trust. It involves ensuring that customers are informed about coverage for repairs and replacements, which can influence their decisions on service options.

Both A and B being capable signifies that multiple professionals within a service department can fulfill these functions competently, contributing to efficient operations and client relations. This flexibility is valuable in a busy service environment, where accurate information can improve customer experiences and foster loyalty.