Which service consultant is more proactive in communication with the customer?

The choice indicating that Service Consultant B is more proactive in communication with the customer suggests that this individual actively engages with clients to provide updates, information, and guidance throughout the service process. Proactivity in communication typically involves reaching out to customers instead of waiting for them to inquire or respond.

Such an approach enhances the customer experience by ensuring that clients feel valued and informed, which can lead to higher satisfaction levels. A proactive service consultant might regularly check in to provide status updates on repairs or maintenance, explain services clearly, and be open to discussing any questions or concerns the customer may have.

In contrast, if another service consultant is less engaged or only communicates when directly prompted by the customer, their approach may be perceived as more reactive, which does not foster the same level of customer rapport or confidence. Therefore, recognizing the more proactive consultant is vital for understanding effective communication strategies in customer service environments.