Which service consultant provides a tangible service rather than information about discounts?

Prepare for the ASE Automobile Service Consultant Certification (C1) Exam with comprehensive study materials. Boost your knowledge with interactive flashcards and detailed explanations. Ace your test efficiently!

Choosing Service Consultant B as the correct answer highlights the distinction between providing tangible services and merely conveying information. A tangible service refers to an action or task performed that directly benefits the customer, such as servicing a vehicle, performing repairs, or executing maintenance tasks. In contrast, merely providing information about discounts does not constitute a service but rather represents communication.

When considering the roles of Service Consultant A and Service Consultant B, it is crucial to understand that if Service Consultant B is actively involved in delivering a hands-on service, it underscores the essential function of a service consultant in ensuring customer satisfaction through direct service rather than just informative dialogue about promotional offers. This role is integral to the overall customer experience, as it adds value by addressing immediate automotive needs, which is a core responsibility of a service consultant.

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