Which statement about estimates from a service consultant is accurate?

Both statements regarding estimates from a service consultant hold significant weight. Providing estimates being mandatory in certain areas emphasizes the legal or regulatory requirements that protect consumers and ensure transparency in the automotive service industry. This mandates that customers receive clear information about the expected costs associated with their vehicle repairs or services, fostering trust and allowing customers to make informed decisions.

On the other hand, explaining estimates enhances the customer's understanding of value. When a service consultant takes the time to clarify the details within an estimate, it helps the customer grasp the reason behind each charge, the services that will be performed, and how these services contribute to the overall maintenance or repair of their vehicle. This not only reassures the customer about the necessity of the work being done but also underscores the quality and expertise of the services provided.

Together, these points illustrate why estimates are crucial in the service process, encapsulating both regulatory practices and the importance of customer service through education and communication.