Which statement is true when discussing customer concerns with technicians?

The statement that all concerns should be noted and addressed is true because addressing all customer concerns is vital for ensuring customer satisfaction and trust. When a technician receives comprehensive information about a customer's concerns, it helps in diagnosing issues accurately and can lead to more effective repairs and service. Noting every concern demonstrates respect for the customer’s perspective, allowing technicians to consider factors that may not be immediately apparent but could impact the vehicle's performance. Effective communication, which includes acknowledging all concerns, fosters a collaborative environment where the technician can better understand the customer's experience and expectations, ultimately leading to improved service outcomes.