Who is correct regarding the preparation of estimates before calling the customer for approval?

In the context of preparing estimates before contacting the customer for approval, Service Consultant B is correct in their approach. This suggests that Consultant B follows a systematic, thorough method to develop accurate and comprehensive estimates that consider various factors such as labor, parts, and any additional services needed. This meticulous preparation is essential in building customer trust and ensuring transparency.

By presenting a well-prepared estimate, Consultant B is likely to engage customers more effectively, as it provides them with clear expectations and facilitates a more informed decision-making process. Being diligent in preparing these estimates can also lead to increased customer satisfaction, as it showcases professionalism and an understanding of the customer's needs.

In contrast, the preparation methods employed by Service Consultant A may not align with best practices, highlighting the importance of a structured approach when estimating costs. This can prevent misunderstandings and foster a positive customer relationship, emphasizing why the practices of Service Consultant B are the preferred approach in this scenario.